#Us mint customer service full

This envelope is not intended or designated for returning coins, but rather, it is intended for customers to use to return payments. It appears that *** **** used the prepaid envelope sent with his initial order to return the Our Future commemorative coin. Therefore, *** **** continued to receive monthly invoices for that item. American Mint did not receive the Our Future commemorative coin as a return.

#Us mint customer service full

Furthermore, *** ****'s order form clearly expressed that he would also receive authorized future issues in his collection to preview with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. *** ****'s order form, which he voluntarily marked up, signed and returned to American Mint, proves that he placed an order for a ***** - Second Amendment commemorative coin. American Mint denies these allegations.Ĭontrary to *** ****'s allegations, American Mint does not send and bill its customers for unordered merchandise. He further alleges that he returned the unordered coin with American Mint's prepaid envelope but continued to receive monthly invoices for that item. *** **** alleges that American Mint mailed him a commemorative coin that he did not order. Pursuant to the terms of the public offer clearly printed on the order form which *** **** voluntarily marked up and returned to American Mint, he was sent one (1) Our Future commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase.

*** **** placed an order for an introductory item in the Keep America Great Collection.

I am writing in reference to *** ****'s complaint.